Terms and Conditions

1. Introduction

Welcome to My Look Is In, an AI-powered style recommendation service operated by Business 2u Ltd ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website and services located at mylookisin.com (the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Service Description

My Look Is In provides AI-powered facial analysis and personalized style recommendations including:

• Facial feature analysis using computer vision technology
• Personalized clothing color recommendations
• Style and fashion advice based on facial characteristics
• Hairstyle recommendations

Our Service is for entertainment and guidance purposes. Results may vary and should not be considered professional styling advice.

3. Payment Terms

3.1 Payment Processing

Payments are processed securely through our trusted payment partners:

• Stripe: Primary payment processor for card payments
• PayPal: Alternative payment option for customer convenience

3.2 Pricing

Current pricing for our services:

• Single Analysis: £2.99
• Seasonal Style Package: £4.99 (includes 4 analyses)

All prices include applicable VAT. We reserve the right to modify pricing with 30 days' notice.

3.3 Billing

Payment is required before service delivery. One-time payments are charged immediately upon purchase. You will receive an email confirmation and receipt for all transactions.

4. Refund Policy

4.1 Refund Conditions

• Refund requests must be made within 15 days of purchase
• Contact us via email at customerservice@mylookisin.com
• Provide your order reference number and reason for refund
• Refunds will be processed within 5-10 business days
• Refunds will be returned to the original payment method

4.2 Refund Exclusions

Refunds may be denied if:

• The request is made after the 15-day period
• The service was used fraudulently or inappropriately
• Multiple refund requests are made for the same service

5. User Responsibilities

When using our Service, you agree to:

• Provide accurate information and clear photographs
• Use the Service for personal, non-commercial purposes only
• Not upload inappropriate, offensive, or copyrighted content
• Respect intellectual property rights
• Not attempt to reverse engineer our AI algorithms
• Comply with all applicable laws and regulations

6. Privacy and Data Protection

We are committed to protecting your privacy and comply with UK GDPR and Data Protection Act 2018:

• Photos are automatically deleted after analysis completion
• We only retain analysis results, not original images
• Personal data is processed lawfully and transparently
• You have rights to access, rectify, and delete your data

For full details, please review our Privacy Policy.

7. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Business 2u Ltd and its licensors. The Service is protected by copyright, trademark, and other laws.

You may not reproduce, distribute, modify, or create derivative works of our Service without our express written permission.

8. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability shall not exceed the amount you paid for the Service
• We are not liable for indirect, incidental, or consequential damages
• We do not guarantee specific results from our recommendations
• The Service is provided "as is" without warranties of any kind

9. Termination

We may terminate or suspend your access immediately, without prior notice, for any reason whatsoever, including breach of the Terms. Upon termination, your right to use the Service will cease immediately.

10. Governing Law

These Terms shall be interpreted and governed by the laws of England and Wales. Any disputes arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Consumer Rights

As a UK consumer, you have statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013:

• 14-day cooling-off period for online purchases
• Right to cancel without giving any reason
• Services must be performed with reasonable care and skill
• Services must match their description

These Terms do not affect your statutory consumer rights.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or prominent notice on our website. Continued use of the Service after changes constitutes acceptance of the new Terms.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us: